Privacy Policy

Personal Information

Hotel Vishranti collects personal information including your name, email address, phone number, postal address, date of birth, government-issued identification details, and payment information as required to process your reservation and comply with statutory requirements.

Stay Information

We collect information related to your stay preferences, special requests, dietary requirements, and feedback to personalise your experience and improve our services.

Website Data

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.

Your personal information is used for the following purposes:

Reservation Processing

To process and manage your bookings, send booking confirmations, pre-arrival communications, and post-stay follow-ups.

Service Delivery

To provide hotel services including check-in, room service, dining reservations, concierge assistance, and event management.

Communication

To respond to your enquiries, send relevant offers and updates (with your prior consent), and communicate important information about your stay or our services.

Legal Compliance

To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and its rules, and hospitality industry regulations requiring guest registration and record-keeping.

Hotel Vishranti does not sell, rent, or trade your personal data to third parties for marketing purposes.

Service Providers

We may share your information with trusted service providers including payment processors, booking platforms, and technology partners strictly as required to fulfil your reservation and deliver our services.

Legal Requirements

We may disclose your information to regulatory authorities, law enforcement, or government agencies as required by applicable Indian law, including for guest registration under local police regulations.

Hotel Vishranti implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment Security

All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit or debit card details on our systems.

CCTV & Surveillance

For the safety and security of all guests and staff, CCTV cameras are in operation in common areas, entrances, and parking areas. Footage is retained for 30 days and may be provided to law enforcement upon a valid legal request.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand visitor behaviour.

Types of Cookies

We use essential cookies (required for site functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). Third-party cookies from analytics and advertising partners may also be present.

Managing Cookies

You may disable cookies through your browser settings. However, disabling certain cookies may affect your experience on our website and limit functionality.

Guest records, including identity documents and transaction records, are retained for a minimum of three (3) years as required under applicable Indian hospitality and financial regulations.

Marketing Data

If you have opted in to receive marketing communications, we retain your contact details until you withdraw consent. You may unsubscribe at any time by contacting us or using the unsubscribe link in our emails.

Access & Correction

You have the right to access, review, and correct any personal data we hold about you. To exercise this right, please write to us at bookings@vishrantiresorts.com.

Deletion

You may request the deletion of your personal data, subject to our legal obligations to retain certain records under applicable Indian law.

Consent Withdrawal

Where we process your data based on consent (such as marketing communications), you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Amendments

Hotel Vishranti reserves the right to update this Privacy Policy at any time. The most current version will always be available on our website. Continued use of our services following any amendment constitutes your acceptance of the revised policy.

Contact

For questions or concerns regarding this Privacy Policy or to exercise any of your data rights, please contact us at bookings@vishrantiresorts.com or call +91 78 3202 0720. Our team is available from 08:00 to 22:00 IST, seven days a week.